MCS Group is looking for an experienced Desktop Support Engineer to join a global law firm on a 2-year fixed-term contract. This Desktop Support Engineer will be focused on ensuring internal systems users have a great user experience, and have their tickets and issues resolved in a timely, and efficient manner. This Desktop Support Engineer will have solid Second Line Support Experience and have worked closely with a 3rd line team. Why this opportunity for you :Hybrid working model - 3 days on-site in Belfast City Center Salary dependant upon experience but up to £45k 2-year FTC - but a high likely hood it will be made permanent or you will be allowed to look at other areas of the business that can use your skills after this time frameThe Role:You will be providing support for Windows 10/11You will provide technical support to internal customers, assisting them by phone, email, and face-to-face. This role is suited to someone who enjoys innovating new processes and finding new opportunities to automate and streamline current ways of working. You will work closely with the 1st line team, and escalate to the 3rd line team as/when necessaryThe Person:You MUST HAVE hands-on expeirnce of working with MS InTune to be eligible for this role This role is ideal for an experienced Second Line Support Engineer with some 3rd line support experience/exposure. Prior experience in supporting Windows 10/11 and working with SCCM is essential. You will have experience in packaging and deploying applications. You will thrive on providing great customer service, with a proven ability to build strong working relationships with internal stakeholders at all levelsTo speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Andrew McKnight, Senior Recruitment Consultant at MCS Group
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